Driving a better parking experience.

 

Technology has saturated the parking industry and you now have countless options to improve your operation. It's difficult to keep up with what's out there, so imagine how difficult it is for consumers.

When parkers have difficulty adapting to technology, it leads to exceptions and human error. They want to enter and exit facilities without interacting with staff. But, when they need help, they want it instantly (from another human.)

Exceptions not only mean potential revenue loss, but if not handled properly could result in a negative experience, which could then lead to lost repeat business or negative online reviews. Even the most robust parking operations can't avoid human error. And from the millions of calls we've answered over the years, we know how common it is.

Do you know how often it's happening in your operation?

 

Here's how we've helped just a few of our customers:

  • Upon implementing Parker Technology, City of Lansing was able to keep gates down after hours, which resulted in an estimated $500k in annual revenue.

  • When University of Houston automated their parking facilities with us, revenue increased by 23%.

  • Regina International Airport implemented our solution and reduced wait times from 30-45 minutes to 25 seconds and call times of just over a minute (on average).

  • Our CSRs helped ensure a positive reputation for Park-Rite because of the face-to-face video experience.

“Since the conversion to Parker Technology, it’s been hands off, the whole garage is running itself, which is what you want as a parking operator. I can focus on other projects and whatever the next thing is. And having something that I don’t have to worry about has been lifesaving for us.” - David Donovan, Associate Director with USC Transportation

Without a system to track how often exceptions occur, how do you know how many calls you're getting, why they happen and how they are resolved?

We realize you don't always have the time, money and resources to handle exceptions well. It's just one more thing on your to-do list.

Luckily, parking customer service is all we do. And we're darn good at it. With our parking expertise, flexible software platform, highly-trained people and industry processes we solve this very issue.

So whether you need the software to help make your team more efficient at handling calls, or you need a dedicated team (like ours) to answer the calls for you, or a combination of the two, we can help.

Are you ready to take control of your customer experience? If so, get in touch today.